Our Policies:

POSTAGE & DELIVERY

Postage within the UK is £3.95. If you wish to send an item overseas, please get in touch via the Contact page.

We aim to produce and dispatch your item(s) within 5-7 working days after ordering.  At busier times (e.g. Oct-Dec), please allow for 7-10 working days.

RETURNS &

REFUNDS

Non-Personalised Gifts:

We want you to be delighted with your purchase, however, if you're not - or you have changed your mind - we will accept returns up to 7 days after the day you receive your item.  Please use the Contact page to let us know if you wish to return your item.

 

The cost of returning an item will be paid by you unless the item is faulty.  If this is the case, we will send you a replacement or offer a full refund.

 

Personalised Gifts:

 

Unfortunately, we cannot offer returns on unwanted items that have been customised or if the spelling and/or other personalised details provided by you are in error.

 

If you wish to cancel your order (or want to correct any errors with personalised details), please get in touch via the Contact page within 3 hours of ordering.

SECURE PAYMENTS

We accept all major debit and credit cards, which are processed securely through Wix's online payment system.  We also accept payment via PayPal.

Your card/payment details are NOT stored on our site, nor can we view them.

All prices are shown in Sterling (£) and are inclusive of VAT (where applicable).

PRIVACY STATEMENT

We know that your privacy is important and that you want to be sure your online experience is a safe one.  Our privacy statement lets you know exactly what information Merry Maybelle Laser Engraving & Design receives, what we do with it, how we protect it and your rights regarding your information.

 

Type of Information 

 

1.      Personal Information:

 

This relates to the information you have knowingly given us.  For instance, when getting in touch using our Contact Us page, we will receive your name, email address and the content of your message.  Similarly, any messages sent to us via our Facebook page: we will receive your name, Facebook address and the content of your message.

 

We collect this information to correspond with you about your item(s) and to arrange for delivery of your order.

 

2.      Non-Personal Information:

 

When someone visits www.merrymaybelle.co.uk Google Analytics will collect standard internet log information and details of visitor behaviour patterns.

 

We do this to find out factors such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

How is this information protected?

 

Our website is hosted by Wix whose data storage providers are contractually committed to protect and secure your data.

 

Additionally, Wix adheres to the EU – US & to the Swiss-US Privacy Shield Principles, for further protecting and enhancing users’ privacy.  Further details about Wix’s privacy policy can be found at www.wix.com/about/privacy.

 

Information sent using our Contact page is stored in our password-protected Inbox within our Wix website.

 

Wix also forwards a copy of messages received via the Contact page to our password-protected email address in Gmail.  Similarly, email messages sent directly to our email address are stored within our Inbox in Gmail. 

 

Private messages sent to our Facebook page are stored in the Inbox.  Both our Gmail and Facebook accounts are password-protected.

 

Links

 

Please be aware that when you click on links within our website, they may direct you away from our site.  We are not responsible for the privacy practices of other sites and advise that you read their privacy statements.

 

Your rights regarding your information

 

You can ask us for a copy of the personal information we have stored, to update, amend or delete it.  Just get in touch via the Contact page and we will respond as soon as we can.

 

Changes to this privacy policy

 

We may review and update this policy at any time in line with relevant legislation and guidelines.  We will notify you of any substantial changes. 

 

Merry Maybelle Laser Engraving & Design

 

Last updated: 4 June 2020

© Merry Maybelle (2020)

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